Woofers World | Covid-19 Notice

Woofers Coronavirus Update

Keeping you and your pets safe

Stage 4 Stay at Home Restrictions – Update 18/8/20. Vet letter required for outings.

Stage 4 Stay at Home Restrictions – Update 10/8/20. The grooming salon closed until notice.

Stage 4 Stay at Home Restrictions – Tuesday 5/8/20

Stage 3 Stay at Home Restrictions – Friday 3/4/20

Stage 2 Stay at Home Restrictions – Wednesday 25/3/20

Stage 1 Social Restrictions – Monday 23/3/20

Letter to our clientele regarding Stage 4 Lockdown.

I am writing to reassure you, that during the current Stage 4 Stay at Home restrictions our team is here for you, Rain, hail, shine or pandemic.

Some Woofers World services can remain open under the rules regarding Stage 4 restrictions (permitted industry, “all services connected with animal health, husbandry & welfare”). 

However, all our recreational and non-essential services (dog grooming included) must cease for the time being to assist with reducing the movement of people about town.

Over the last few days, we’ve been considering our responsibilities to you, your pets, our team, and the greater community and trying to find a balance to help everyone.

As such, we request you to please reconsider whether your pet care booking is essential for your animal’s welfare and whether postponing your outings or dog daycare for the next few weeks would compromise your animal’s wellbeing and welfare. 


Not only is it a pet owner’s responsibility to ensure their animals receive appropriate exercise, enrichment, and regular grooming, but it’s also a welfare requirement under the Code of Practices for the Private Keeping of Dogs.  

We know that everyone’s circumstance and home life are different, and there is a myriad of factors that affect every pet owner. 

It’s not for us to say who has or has not sufficient skills, timing or physical abilities to meet all their pet welfare needs, and that’s why we are still here (and permitted) to help anytime, albeit with some variations to our normal operations. 

If you need us, we’ll gladly help. You’ll need to seek the assistance of your vet to assist with providing a letter confirming that you’re enlisting professional help for the welfare concerns of your animal.


Thank you again for your support and understanding, stay safe, and feel free to call us to discuss your specific needs.


Warmest regards,
Jonathan Whitelaw
Managing Director


FAQs.  Coronavirus and pets.

  1. We have a confirmed case of COVID-19 in our house. What do we need to do with our pets?

USA Center for Disease Control and Prevention (CDC) recommends that “restrict contact with pets and other animals while you are sick, just like you would around other people. If possible, have other members of your household care for your animals.”

“Avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If unavoidable to care for your pets while you are sick, wash your hands before and after you, interact with your pet and wear a face mask”.

  1. We have a confirmed case of COVID-19 and are unable to care for our household pet? Can Woofers help?

Indeed, we’ll do everything in our power to help, and this may involve helping to find a minder that can care for your pet at their house.

  1. We aren’t sick, but we’re self-isolating.

Woofers can still visit your pets however we kindly request “no-contact” pick up or drop off. No contact may involve you leaving your pet in the yard for pick up or drop off—Call 1300 269 969 to update access details.

  1. Someone in our house has flu-like symptoms, and pet care is essential to us. Can Woofers help?

If you have any flu-like symptoms, please call us on 1300 269 699, and we will help if we can. Often your doctor can confirm if you have COVID-19 or influenza. If it’s just influenza, then we can still attend.

  1. I’m still required to work and need help with my pets.

We will be there for you and your pets. Please call us on 1300 269 969, and although our office team may be working remotely, we’ll still be able to book your pets for anything essential.

  1. Can I take my dog to the park?

Yes, you can walk your dog around the streets and in the park. Best practices means keep at least 1.5meters from other people and wash your hands regularly.

  1. What measure is Woofers World taking to prevent the spread of the human coronavirus?

The health and safety of our staff, our clients, and all pets is our number one priority. Following advice from the WHO, the Department of Health, and WorkSafe, we’ve implemented what is commonly referred to as “best practices”.  Furthermore;

  • A number of the team have already taken the government’s COVID Infection Control Course, and the rest of the team are scheduled to complete their training this week.
  • This weekend, an additional hand wash facility was installed just inside the front door of Woofers HQ, and all guests and staff are requested to wash their hands upon arrival.
  • The office has an hourly cleaning/disinfecting schedule.
  • All vans have water tanks and hand wash facilities.
  • Any team member with flu-like symptoms are suspended from duties and follow advice from their GP
  1. What’s the Woofers cancellation policy?

Woofers standard cancellation policy applies. See our website for details. Most services are no fee for more than one business day notification, or full fee applies for last-minute cancellations.

  1. What if my pet has been around someone that is infected?

There is no evidence that pets can be affected nor transmit the COVID-19 virus. The solution to this pandemic is a shared responsibility, so maintain best practices, washing hands regularly, and prevent licking and body fluid transmissions.

  1. Should  I vaccinate my dog against Canine Coronavirus?

There is no evidence that vaccinating your dog with a commercially available Canine CoronaVirus vaccine will provide any protection for the human COVID-19.

  1. Can my pet spread the virus?

There is no evidence that pets can directly transfer the COVID-19 virus. However, you should treat them as any other surface that may have the virus; wash hands thoroughly after touching or petting, avoid face licking, and close face to face contact with your pet.

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