Hint: Click the + symbol to expand the above price list.
GENERAL DISCOUNTS: We’ll pass on the savings if our costs are reduced. For example, if your dog is social and can be grouped into Playgroups, we’ll pass savings on to you because the value of the handler can be split. Or, if you have an ongoing booking that doesn’t require a great deal of administration, then we’re able to discount the outings to “Regular VIP” rate because our administration time is reduced.
VIP: Customers that have a weekly service that is ongoing month to month are referred to as a “VIP” customer. This entitles you to an end-of-month account. You’ll be able to use as many of the great Woofers services (including web store purchases, retail products and grooming), and all the fees can be added to your account.
Example of VIP; Regular Playgroup every Tuesday and Thursday and ongoing for more than one month.
As a VIP client, you’ll also receive;
- the first option on last-minute grooming appointments
- free Daycare with grooming appointments
- access to exclusive in-store specials and promotions
- invitations to VIP events and MasterClasses
- priority bookings for Sleepovers
- not to mention great discounts (~15%) on all your regular services such as Daycare, Park Parties and Playgroups.
VIP GOLD: If you have five or more regular, ongoing Playgroups, Dog Training or ParkParties per week then you’ll receive all the benefits of VIP, plus significant savings (~18%) on your regular services.
VIP HOLIDAY CARE: If you been using the Woofers holiday care services, such as Home Visits annually and ongoing, then you may be entitled to receive the benefit of VIP prices on the repeat services.
GROOMING DISCOUNTS: Grooming is charged in the fairest possible way; according to the time taken (hourly rate). If your dog is calm, relaxed and its coat is in a reasonable condition, it often requires less of your groomer’s time; hence we pass the savings onto you. If a dogs’ coat condition requires a little more time, it will be charged accordingly. There are no “surprise charges” – we don’t charge extra for nail trimming, ear cleaning, hypoallergenic shampoos, etc. It’s all included in the service you’d expect from a professional grooming salon.
SURCHARGES – PUBLIC HOLIDAYS: We know that dogs still need exercise, pets’ need to eat, and animals need caring attention every day of the year, even public holidays. With a little advanced notice, we are happy to help on these days. Services that are confirmed for these days will incur a $15 surcharge which contributes to the added cost of staffing on these days. Park Parties do not run on public holidays, and the grooming salon and office is closed.
ADDITIONAL TIME or TRAVEL TIME: If you live outside our service area, or your pets require extra time you may be charged for additional time ($16.50 per 10mins). We can discuss this at the time of booking, and we endeavour to be upfront of all costs.
CANCELLATIONS: Playgroups, Dog Training, Park Parties, Pet Taxis, etc. are free to cancel or change anytime with at least one business days. Last-minute cancellations (i.e. less than one business days notice) are charged at a full fee because a staff member has already been allocated to your service and often that spot can’t be filled at last minute.
Sleepovers which are cancelled after your place with the minder has been secured may incur a cancellation fee. Please speak with Rachel, Shannon or Danielle (your Animal Placements Coordinators) for more information.
WHAT IS IN THE WEB-STORE? Fortunately, we’ve secured great prices from our suppliers, and we pass on these savings of about 10-12% off typical RRP prices. We intend to stock a vast range of excellent quality, Australian made products. Our team of Dog Trainers lab-test (Labrador-test) anything that we stock and you’ll notice that there’s no “cutesy” products, just high-quality items that benefit the pets. Check out the “Rental” section for a dog toy library and a range of training equipment available to hire.
SLEEPOVERS: There are no public holiday surcharges (nor surge pricing in peak periods) for the Sleepover service. It’s the same daily rate throughout the year.
SLEEPOVER PAYMENTS: Woofers Sleepovers are charged per calendar day (not per night). The Sleepover payment is arranged in two parts. The first payment of 50% is payable when we’ve matched you to a suitable minder.
The 50% deposit secures your place with that minder for the dates you requested. A tentative hold (for up to two weeks) allows you to go and meet them and confirm they are right for you. The final balance is charged to your nominated credit card (or paid via bank transfer) after the Sleepover finishes, adjusting for any changes to the dates and/or out-of-pocket expenses (extra food etc.).
SLEEPOVER CANCELLATIONS: After a match has been made, you have two weeks in which to meet the suggested minder. If you require more time to meet up, you can notify your Sleepover Coordinator in advance. If you cancel your booking after the match has been made or you fail to meet the minder within the two weeks, a booking fee ($88) is withheld from the deposit. The balance of the deposit is credited to your account and can be used within one year for future Sleepover bookings.
If the suggested minder is not suitable for some reason, then we will rematch you at no additional charge. There is a full refund and no cancellation fee if we are unable to find an available minder that matches your preferences.
If you cancel your booking after the minder is confirmed and more than seven business days before the care period a booking fee ($88) is withheld from the deposit. The balance of the deposit is credited to your account and can be used within one year for any future Sleepover booking.
If you cancel your booking after the minder is confirmed and less than seven business days before the care period no credit applies.
COD: All pet foods, grooming, dog training, and last-minute sleepovers are paid for at the time the service is provided or prior. Payment is accepted in person at the office or with a credit card over the phone. Our trainers do not carry cash and are unable to accept payments directly.
CUSTOMER ACCOUNT: For dog walking, playgroups, pet feeding and other regular monthly services, we operate on a post-paid system. As a VIP client, you have an “end-of-month account” with us, so you’re free to use Woofers as little or as much as you like. Each service is then added on your “end-of-month account”. Itemised invoices will be emailed in the first few days of the following month, and we accept cash (in-store) bank transfer or credit card over the phone. Payment terms are 14 days.
LATE FEES: Danielle (your Account Manager) is more interested in working with the animals than chasing outstanding accounts, so payment terms are strictly fourteen days credit. By requesting our products or services, you agree to our trading terms. The late fee of $18.50 is charged to cover the additional administration costs and is applied to each outstanding account. Late fees are cumulative each month the account remains unpaid. All billing queries can be emailed to firstname.lastname@example.org
DIRECT DEBIT: For your convenience, we offer a direct debit facility. Most clients choose the direct debit option to avoid late fees and all credit card surcharges. Once your direct debit is set up, you will receive your itemised invoice as per usual at the end of the month and have time to review it. The balance owing will then be charged to your nominated credit card on the second Thursday of the following month. Simply return your completed credit card nomination form, and we’ll arrange the rest. Alternatively, you can manage your own credit cards in the Client Portal. Look for the “Log In” button on the top of this webpage.